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Technical Support for Medical Students

There are technical support resources available to you as a medical student. These resources should be able to assist you with common computer problems such as NetID and e-mail account issues, standard productivity software problems, security problems, connecting from off-campus, and policy information. 

Getting Help-ResourcesTypical Set Up TasksFAQs

Medical Student Help Desk
Contact via studentsupport@northwestern.edu 

This account is read by the Feinberg Management Information Systems Office. We will try to assist you as soon as someone is free. 

Drop In Center

The drop-in center where students may obtain technical assistance is now located on the ninth floor of the Rubloff Building, Room 9-918  (750 N. Lake Shore Drive).

An NU technical employee will be available each afternoon Monday - Friday. If the technical support person can provide immediate assistance they will do so.  If the problem is beyond something they can help with they will provide recommendations of other sources of support.  In some cases they may have to schedule an appointment with you so that they can set aside ample time to assist you with the technical difficulty.  You can schedule an appointment in advance by using the studentsupport@northwestern.edu email address or by calling 503-0105.

Netid and Electronic Mail account

Security Suggestions

Establish a connection from off-campus

Who can post what to the FSM listservs? 

Where are wireless access points in the medical school?